Refund Policy

What if I am unhappy with my Idea Time Membership?

I would never want you to be unhappy. If you sign up as a monthly member, you can stop your membership at any time. If you opt for the annual fee and contact us within 30 days, we will issue a refund if you are genuinely unhappy with the service we offer and providing you have completed at least one of the core modules of the course and can evidence the coursework completed.

The 30 days should not be seen as a trial period as the annual membership is for those with a genuine commitment to optimising the resources and learning within the Idea Time Membership. Please note that deductions may be made if you have signed up and received any free joining incentives (such as one-to-one coaching). If you choose to stop your membership you will no longer have access to any of the member resources.

What if I cancel and have taken my one-to-one coaching?

The one-to-one coaching is an offer made to members selecting annual membership only. Should you take out an annual membership and then
decide to cancel within 30 days, you will be refunded 50% of your membership fee (subject to the terms in the point above) if you have had an individual coaching session.